Terms and Conditions of Use

The Website www.satsangshop.com (the “Satsang Shop”) is the official online shop owned and operated by Associação Mooji Sangha, a non-profit private association registered under the laws of Portugal which provides items fully in support of Satsang with Mooji.


All orders and purchases made through the Satsang Shop are subject to the present Online Shopping Terms and Conditions (“Terms and Conditions”) outlined below. You will be asked to expressly agree to these Terms and Conditions before you place an order for products from our website. In case you do not agree with these Terms and Conditions, we kindly ask you to refrain from using the Satsang Shop.

Shipping and Handling

All orders placed on the Satsang Shop will be dispatched within 4 (four) working days after the order is completed. Please allow for additional processing time during the events (intensives or retreats). For more information about scheduled events please visit https://mooji.org/schedule .

The delivery within Europe takes between 5 to 15 working days from receiving the order confirmation.

The customer is responsible to provide the correct delivery address. The Satsang Shop will not be responsible for items that are undeliverable.

The customer is responsible for all local import fees and duties associated with the order and to know the applicable laws governing imports in delivery country. The Satsang Shop is not responsible for any taxes, fees, delays or non-delivery of goods due to import bans and restrictions.

Rates

All our prices are given in Euros (€) and include all applicable taxes. All rights to price change are reserved. Prices exclude shipping costs.

Shipping Costs

The shipping costs are calculated according to the weight of the shipment and the destination. You will be able to consult the shipping costs during the ordering process. Please note that a one euro (1€) handling fee is charged additionally to the shipping costs.

Downloadable Items

If you purchase content in electronic form which is downloadable (“downloadable item”), the item will be available for download for a period of 30 days from the moment of purchase and for a number of 30 times. Once you purchased the downloadable item, the link will be send automatically to the provided email address. If you have not received the link shortly after you have received confirmation of purchase, please check the spam folder.

It is the customers responsibility to enter the correct email address.

Please make sure that you download your purchase within the above mentioned time frame.

The purchase of a downloadable item is nominal. Please do not share the link provided with third parties.

Cancellations and Returns

The Satsang Shop accepts cancellations of orders within 24 hours of placing (subject to theexceptions below).

The Satsang Shop accepts returns of delivered items within 30 (thirty) days from receiving the delivery on the basis of the purchase receipt/invoice.

Before you return the goods, please contact the Satsang Shop at info@satsangshop.com, indicating the order number and your contact details.

After contacting the Satsang Shop and receiving confirmation, please return the goods by registered mail to the return address found on the invoice. The returned goods must not be used, should be in the original packaging, and accompanied by the purchase receipt/invoice or a copy of the purchase receipt/invoice. Upon receiving the goods in good condition, we will offer you a replacement or a refund. If the requested item is unavailable for replacement, we will contact you and offer you a refund. Shipping costs, packing charges, credit card and other third party charges are non refundable.

Return Exceptions

The following goods do not qualify for return and shall not be refunded in case you cancel the order:

  • downloadable products;
  • any returned items that are found to be defective with signs of usage or that have a damaged packaging.

However, at the Satsang Shop discretion, returns may be accepted, a reasonable fee being charged to the customer for the impairment.

Payment Types, Payment

Associação Mooji Sangha offers its customers the following payment methods:

  • PayPal
  • Credit Cards (via Paypal)


Privacy Policy and Personal Data Usage

Associação Mooji Sangha is fully committed to treat all the personal data you provide us as confidential, with utmost respect and only for the scope of processing your order, for customer evidence and in full alignment with the data protection applicable laws and its Privacy Policy. Please read full Privacy Policy here..  Personal information will not be sold to third parties, or provided to direct marketing companies or other such organisations. Personal data may only be shared with third parties if it is absolutely necessary for processing your order.

Copyright and Trademark

All content included on the Satsang Shop, such as text, graphics, logos, button icons, images, audio clips, digital downloads, and software, audio, video, audio-video, or any other format (“Content”) is protected by copyright, trademark or other intellectual property rights and fully owned and controlled by Mooji Media Limited (England and Wales Companies House ID 07081024). Your use of the Content as provided by these Terms and Conditions does not assign to you nor grant you any rights in relation to this Content. Any intention of using the Content for scopes other than for the personal intended use of the purchased goods, is subject for prior written permission of Mooji Media Ltd. which can be requested at info@satsangshop.com .

Changes to our Terms and Condition

Any changes we may make to our Terms and Condition in the future will be posted on this page.

Contact

Any queries or concerns about these Terms and Conditions should be sent to info@satsangshop.com.