Terms and Conditions of Use

The Website www.satsangshop.com (the“Satsangshop”) is the official online shop owned and operated by Associação Mooji Sangha, a non-profit private association registered under the laws of Portugal under the fiscal number 51040098 which provides items fully in support of Satsang with Mooji.

All orders and purchases made through the Santsangshop are subject to the present Online Shopping Terms and Conditions (“Terms and Conditions”) outlined below. These Terms and Conditions may change from time to time without prior notice, at our discretion. Please read these Terms and Conditions carefully. You will be asked to expressly agree to these Terms and Conditions before you place an order for products from our website. In case you do not agree with these Terms and Conditions, please refrain from using the Satsangshop.

All our prices are given in Euro and include all applicable taxes. All rights to price change are reserved. Prices exclude shipping costs.

Shipping and Handling
The customer is responsible to provide the correct delivery address. The Satsangshop will not be responsible for items that are undeliverable.

The customer is responsible for all local import fees and duties associated with the order and to know the applicable laws governing imports in delivery country. The Satsangshop is not responsible for any taxes, fees, delays or non-delivery of goods due to import bans and restrictions.

All orders placed on the Satsangshop will be dispatched within 4(four) business days after the order is completed. Please allow for additional processing time during the events(intensives or retreats). For more information about scheduled events please visit http://www.mooji.org/schedule.

Right of withdrawal
The Satsangshop accepts returns within 30(thirty) days from receiving the delivery (for faulty or incorrect delivered items) or from placing the order (for cancellation of orders). Please also check below the return exceptions.

Before you return the goods, please contact the Satsangshop at info@satsangshop.com, indicating the order number, your full contact details and an explanation of the issue that you encountered with our products.

After contacting the Satsangshop and receiving confirmation, please return the goods by registered mail, to the return address found on the invoice. The returned goods must not be used, in the original packaging and accompanied by the invoice or a copy of the invoice. Upon receiving the goods in good condition, we will offer you a replacement, exchange or store credit. If the requested item is unavailable, we will contact you and offer you in return either a different good from Satsangshop or, by your wish, a refund, in maximum 30(thirty) days from receiving the return goods. All shipping costs, packing charges, credit card and other third party charges are non refundable.

Return Exceptions
Please be informed that the following exceptions apply for returns:

  • content in electronic form which is downloadable (downloadable products) are not subject to return and shall not be refunded in case you cancel the order;
  • any returned items that are found to be defective with signs of usage or that have a damaged packaging are not subject to return and shall not be be refunded in case you cancel the order.
However, at the Satsangshop discretion, returns may be accepted, a reasonable fee being charged to the customer for the impairment.

The delivery within Europe normally takes 10(ten) working days from receiving the order confirmation. In case the delivery is delayed, the customer will be contacted to re-confirm the order. If the customer does not wish to re-confirm the order, it is entitled to full refund.

Shipping Costs
The shipping costs are calculated according to the weight of the shipment and the destination. You will be able to consult the shipping costs during the ordering process. Please notice that EUR 1(one) handling fee is charged additionally to the shipping costs.

Payment Types, Payment
Associação Mooji Sangha offers its customers the following payment methods:

  • PayPal
  • Credit Cards (via Paypal)

Privacy Policy and Personal Data Usage
Associação Mooji Sangha is fully committed to treat all the personal data you provide us as confidential, with utmost respect and only for the scope of processing your order, for customer evidence and in full alignment with the data protection applicable laws and its Privacy Policy. Please read full Privacy Policy here..  Personal information will not be sold to third parties, or provided to direct marketing companies or other such organisations. Personal data may only be shared with third parties if it is absolutely necessary for processing your order.

Copyright and Trademark
All content included on the Satsangshop, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, audio, video, audio-video, or any other format (“Content”) is protected by copyright, trademark or other intellectual property rights and fully owned and controlled by Mooji Media Limited (England and Wales Companies House ID 07081024). Your use of the Content as provided by these Terms and Conditions does not assign to you nor grant you any rights in relation to this Content. Any intention of using the Content for other scopes than for personal intended use of the purchased goods, is subject for prior written permission of Mooji Media Ltd. which can be requested at info@satsangshop.com

A cookie is a piece of information in the form of a very small text file that is placed on an internet user’s computing device, in order to allow our system to recognize your browser and provide personalized features such as shipping information. While you can choose to deny cookies access to your computer, allowing them do make the user’s interaction with the website easier, faster and more convenient.

Changes to our Terms and Condition
Any changes we may make to our Terms and Condition in the future will be posted on this page and, where appropriate, notified to you by email.

Any queries or concerns about these Terms and Conditions should be sent to info@satsangshop.com.