Terms and Conditions of Use

To avoid misunderstandings, all orders and purchases made through this website are subject to the Online Shopping Terms and Conditions outlined below. These Online Shopping Terms and Conditions may change from time to time without prior notice, at our discretion. Please read these terms of sale carefully. You will be asked to expressly agree to these terms of sale before you place an order for products from our website.

Business name and contact

The operator of this online shop http://www.satsangshop.com is Mooji Media Limited, London, United Kingdom. Information, data, and complaints: info [at] satsangshop [dot] com. Information, data, and complaints: info [at] satsangshop [dot] com

Right of cancellation for goods ordered online: 30 days from the order date.

General information

Justified legal relations between the operator of the shop and its customers are subject to the following terms and conditions in the current version at the time of order. Different terms and conditions of the customer will be rejected and will only be effective if they are confirmed by the provider in writing.

Rates

All our prices are given in pounds and include all applicable taxes. All rights to errors, omissions or price change are reserved. All prices are ex-warehouse, excluding shipping.

Shipping and Handling

You, the customer, are responsible to make sure you give us the correct delivery address. The Satsangshop will not be responsible for items that are undeliverable or returned to us for any reason.

You, the customer, are responsible for all local import fees and duties associated with your order and to know applicable laws of your country governing imports. Some goods may be restricted or banned altogether. Please check with the appropriate local authorities concerning any applicable taxes, duties, and/or customs delays and import bans and restrictions before you place an order with us. The Satsangshop is not responsible for any taxes, fees, and delays or non-delivery of goods due to important bans and restrictions. We can refund the cost for the merchandise that is returned to us, not the shipping costs.

Shipping

All orders placed on the Satsangshop will be dispatched within 4 business days after the order is completed. Depending on the weight and shipping address, the package may take several days to several weeks to arrive after it is shipped. Allow for additional processing time during intensives or retreats (http://www.mooji.org/schedule).

Approximate delivery times

Europe 1-2 weeks
World  1-4 weeks

Right of withdrawal

The Satsangshop is happy to accept returns for any defective or incorrect items within 30 days of purchase (with the exception of digital products). Before you return merchandise, please contact the Satsangshop at info [at] satsangshop [dot] com, explaining the issue to help us ensure that it does not re-occur. Please include your contact details and order number. We advise you to mail the item back by recorded delivery to the return address found on the invoice that came with the package. The returned goods must be enclosed with an invoice or a copy of the invoice. Returned goods must arrive in their original packaging and in good condition. Upon receiving the package in good condition, we will offer a replacement, exchange or store credit. If an item is unavailable, we will contact you. Return postage costs are non refundable.

For meeting the return deadline, the return shipping date calculated from the date of invoice shall prevail. Following receipt of the goods to our premises, we will replace, exchange or issue a store credit as soon as possible. If however, we agreed with you that no replacement can be made, you will receive the purchase price less shipping / transportation / packing charges / any credit card charges or other charges to your account, within 14 days of return.

In case of a cancelled order, a total or partial refund of the purchase price will be given only after the goods are returned and received at our premises, and so long as the goods are returned in their original packaging and in good condition. The costs of postage will be charged to the customer.
You should expect to receive your refund within four weeks once we have received the return.

However, in many cases you will receive a refund sooner. This time period includes the transit time for us to receive your return (5–10 business days), the time it takes us to process your return once we receive it (3–5 business days), and the time it takes your bank to process our refund request (5–10 business days).

Right of cancellation for goods ordered online: 30 days from the order date.

Return Exclusions

Content in electronic form which are downloadable (downloadable products) will not be refunded.

For any items that are defected by signs of use or that have damaged packaging, a resonable fee will be charged to the customer for the impairment.

Delivery

Delivery within Europe is normally within 10 working days from order confirmation, but certainly within the statutory period of 30 days from delivery date of order. In case the delivery is delayed for a longer period of time but before the deadline of 30 days, the customer will be contacted to obtain consent for later delivery. If the customer does not agree, he is entitled to rescind the contract.

You, the customer, are responsible to make sure you give us the correct delivery address. Satsangshop will not be responsible for items that are undeliverable or returned to us for any reason.

Shipping Costs

The shipping costs are calculated according to the weight of the shipment and the destination. You will see the shipping costs during the ordering process. Please notice that 1 GBP handling fee is charged additionally to the shipping costs.

Payment Types, Payment

Mooji Media Limited offers its customers the following payment methods:

PayPal

Credit Cards (via Paypal)

Privacy

All employees of Mooji Media Limited are subject to secrecy commitment and to the Data Protection Act. Routing and domain information may and should be passed on.The data contained in the contract of the customer will only be stored and processed for the purposes of accounting, other payment processing and customer evidence.Customer data is not shared with third parties unless it is absolutely necessary for contract management. For additional questions and complaints of privacy information, please contact us at info [at] satsangshop [dot] com.

Cookies

A cookie is a piece of information in the form of a very small text file that is placed on an internet user’s computing device, in order to make the user’s interaction with the website easier, faster and more convenient.

We use cookies so that you remain logged in whilst you browse and there are cookies associated with the video and audio files that you access. We  may also use other cookies solely for the purpose of enabling you access, use and to personalise the website for you. We do not use Google Analytics.